role of facilitator articles and resources for business owners, farmers, ranchers, and executives

Leadership Development...
is the key to 21st. Century Success in business. Harness the power of your peers to help you develop your employees, managers & successors!
D-I-Y Strategic Planning...
allows you to make strategic decisions about your company's direction every time - all with the help of your peers!
You'll Make Better Decisions...
when your ideas are challenged and your assumptions tested, continually and strategically - by a caring group of your peers!
Handling Problematic Physicians
By Marshall Colt, Ph.D.
Medical group managers must frequently deal with problematic physicians and the resulting negative organizational dynamics. It costs physician practice management valuable time, energy and money. One of the most important skills in handling difficult physicians is how to manage conflict.

Physicians come in all shapes and sizes. Some know business, many don’t; some know how to lead people, most don’t. But that’s why they have you, to help them with those things. Primarily, physicians want to practice medicine, period. When forced to practice medicine in the real world, they largely view the other things as distractions. Just as myopic as bottom-liners who forget they must work with people to improve the bottom line, many docs forget they must work in a peopled system, too.

In my experience working in and consulting to hospitals and medical group practices, problematic physicians behave in ways that fall into roughly three categories:

- Oppositional-defiant (being argumentative, acting out, refusing direction, etc.)
- Silent-superior (a form of passive-aggressiveness)
- Weak-helpless (another form of being passive-aggressive)

Here is a practical model of how to deal with a physician in such situations:

Why conflict happens and how people keep it going

Most arguments start because one person reacts too soon to inaccurate and/or incomplete information. Of course, sometimes both parties completely understand the other’s position and they still disagree. However, usually, the former holds. Add in the complicating status or power differentials that often occur between group managers and physicians and you’ve got a particularly challenging, sensitive situation. If mishandled, it could fester or get even worse.

Instead

Our articles continue...
Johnson County businessmen file redistricting lawsuit
Johnson County businessmen Ben Craig and Larry Winn filed a motion Friday to intervene in the Kansas redistricting lawsuit that may set the state?s legislative boundaries. Craig and Winn said they want to protect the interests of Johnson County in ensuring it gets fair representation in the redistricting plan. The Kansas Legislature has failed to agree on new maps, leading Secretary of State Kris Kobach to ask a panel of federal judges to weigh in. ?Johnson County is the state?s economic...<div class="feedflare"> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=mQ78v-t0Fnc:OIqDHeAbN5Q:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=mQ78v-t0Fnc:OIqDHeAbN5Q:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=qj6IDK7rITs" border="0"></img></a> </div>
YRC Worldwide names Fisher as controller
<img src='http://assets.bizjournals.com/kansascity/news/YRCFreightNewSignage001*100.jpg?v=1'>YRC Worldwide Inc. has named Stephanie Fisher as corporate controller, effective May 16. In a Securities and Exchange Commission filing late Friday, the Overland Park-based trucking company (Nasdaq: YRCW) said Fisher previously was director of financial reporting. She has been in the company?s accounting department since 2004. She replaces Paul Liljegren, who also was chief accounting officer. He stepped down in March. In the filing, YRC said Fisher received 8,000 shares of restricted stock.<div class="feedflare"> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=7qV71kGVkzU:SBziRFLGMGw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=7qV71kGVkzU:SBziRFLGMGw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=7qV71kGVkzU:SBziRFLGMGw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=7qV71kGVkzU:SBziRFLGMGw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=7qV71kGVkzU:SBziRFLGMGw:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=7qV71kGVkzU:SBziRFLGMGw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=qj6IDK7rITs" border="0"></img></a> </div>
Herbst is banned from corporate credit union work
Credit union regulators have banned Joseph Herbst from any involvement with corporate credit unions after he helped lead two into failure. Herbst previously was chairman of Lenexa-based U.S. Central Federal Corporate Credit Union, a $34 billion-asset organization that failed in March 2009 and was seized by regulators. The National Credit Union Administration estimated that its insurance fund would sustain losses of between $2.2 billion and $6.5 billion because of the failure. Herbst also was CEO...<div class="feedflare"> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=bINTOjgCTj8:OdnuBpZVlU8:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=bINTOjgCTj8:OdnuBpZVlU8:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=bINTOjgCTj8:OdnuBpZVlU8:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=bINTOjgCTj8:OdnuBpZVlU8:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=bINTOjgCTj8:OdnuBpZVlU8:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=bINTOjgCTj8:OdnuBpZVlU8:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=qj6IDK7rITs" border="0"></img></a> </div>
Kansas City ranks as No. 8 affordable place to fly this summer
<img src='http://assets.bizjournals.com/kansascity/blog/SummerWomanPoolsideSun*100.jpg?v=1'>Kansas City has landed in eighth place on a list of the Top 10 Most Affordable Places to Fly this Summer. Cheapflights.com, which specializes in finding and publishing travel deals online, said the average roundtrip airfare to Kansas City is $245. That?s just behind Las Vegas, which was $244. Chicago was No. 1 with an average roundtrip fare of $218. (See the full top 10 below.) The ranking comes from an analysis of deals users have found during the past 90 days. ?We have millions of visitors...<div class="feedflare"> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=sTYkkOqC4ts:lz2EtyW8Z8E:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=sTYkkOqC4ts:lz2EtyW8Z8E:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=sTYkkOqC4ts:lz2EtyW8Z8E:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=sTYkkOqC4ts:lz2EtyW8Z8E:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=sTYkkOqC4ts:lz2EtyW8Z8E:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=sTYkkOqC4ts:lz2EtyW8Z8E:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=qj6IDK7rITs" border="0"></img></a> </div>


of coming to resolution, people keep arguments going by:

- getting defensive,
- counterattacking,
- leaving the field (“I’m not going to address that”), or
- changing the subject (“Well, look at how much vacation you take!”).

Any of the above is basically used to “win” an argument, not resolve it. As an effective manager of conflict, you must get your ego out of it: give up winning in favor of resolution.

Nipping conflict in the bud

Prolonged arguments predominantly involve statements, or sarcastic questions masking statements. However, statements alone don’t work in resolving disagreements because they don’t address the two factors that start arguments: inaccurate and/or incomplete information. So the key is to address these two factors.

Additionally, you need to hold the line on getting defensive, counterattacking, leaving the field or changing the subject.

Of several possible ways to curtail and resolve conflict, one most effective is a process I call “Data Gathering.” Not a touchy-feely approach, Data Gathering is a practical method to both defuse anger and begin to resolve an issue. Here’s the abbreviated version:

Step 1) Only ask questions... gather data... listen. Just try to see how the physician views the situation. Don’t respond with your view (prevents getting defensive, counterattacking, etc.). Only clarify, if necessary.

Step 2) After you feel you understand how the physician “ticks” about the issue, ask “Is there anything else you think I need to know about this?” At her conclusion, say you’ll give the matter more thought. This allows the physician to feel she’s been heard, with her points taken seriously enough by you to devote your added consideration. We all want our day in court. This serves that important purpose and cools things down.

Step 3) At the next meeting, thank the physician for her ideas and propose a solution. Again, use mostly questions, not statements, to respond to any objections. Using this process, a mutually agreed resolution will most likely bubble up in time, with a fight or power struggle avoided.

Article Source: http://www.Article-Warehouse.com

Marshall Colt, Ph.D. is managing principal of Corporate Psychological Management, LLC (www.corp-psych-mgmt.com”>www.corp-psych-mgmt.com). Dr. Colt is a widely-respected, fellowship-trained, applied behavioral scientist and award-winning consultant. Elected a Fellow in the Alliance of Professional Consultants, he is an expert in www.corp-psych-mgmt.com/executive-coaching-services.htm”>leadership training and www.corp-psych-mgmt.com/organizational-development.htm”>organizational development.




Here are some more mediation articles...

Managing The Sales Negotiation Process
By Michael Schatzki, Fri Dec 9th
How many times have you heard: * "You've got to drop your price by 10% or we will have nochoice but to go with your competition." * "You will have to make an exception to your Read more...
Vallejo Divorce Mediation
By Charles Shaw
Vallejo divorce mediation is a civil way to get divorced. Vallejo Divorce Read more...
The Twelve Basic Principles Of Negotiation - Numbers 7 To 12
By James Delrojo
This is the second article in a two part series on the principles of negotiation. If you don't have access to the first part article then you will find it on my blog.7. Use your strengths and Read more...
Four Ways To Work Out Business Disputes
By Giuseppe Leone
Business owners have four options to resolve disputes with partners, vendors or customers. Each option is based on different assumptions, and entails a different cost. Therefore, it pays to Read more...
role of facilitator news:





In quantitative psychology, a mediation model is one that seeks to identify and explicate the mechanism that underlies an observed relationship between an independent variable and a dependent variable via the inclusion of a third explanatory variable, known as a mediator variable. ...