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Workplace Conflict Resolution: What’s Creating Workplace Conflict And 9 Easy Ways To Resolve It
By Arlyne Diamond
A radio interviewer recently asked me if I thought there was more conflict in the workplace today than in the past. After thinking about it, I replied, “Yes, I think there is more conflict today.”
Here Are 3 Main Reasons Why There Is More Conflict In The Workplace Today Than In The Past:
1. Today’s workplace is much more egalitarian. We have flatter chains of command, dotted line relationships, and primarily knowledge workers who are capable of making decisions themselves and have the freedom to move on to another job if they don’t like the way they are being treated.
In prior years, the workplace consisted of a clear authoritarian structure and chain of command. Workers obeyed orders, kept their gripes and personal issues to themselves, and did their work. If they failed to perform effectively, they were immediately fired and replaced.
2. Today, people of all ages from all over the world have come to work together. They have different values, goals, behavioral expectations and prior experiences. Yet they are expected to work together without really understanding why all the misunderstandings between them occur.
3. Women are now in the workplace in equal numbers to their male counterparts. Generally speaking, women are much less accustomed to following a chain of command than men. Most men grow up participating in organized sports where they are taught how to obey. Although some women are now active in sports, many more grow up playing creative games that didn’t have any particular organization or chain of command. In games like house, girls take turns in varying roles.
Although we’ve come a long way towards understanding each other and working harmoniously together in the workplace, there are still behavioral differences in teasing, flirting, confronting, aggression and simple communication styles.
Solutions To Conflicts In The Workplace
Clearly, these workplace issues are here to stay. How can we handle them? How can we change certain elements? Here are some of my ideas:
Dealing with Different People in the Workplace
Your organization is going to continue to have people of all genders, ages, cultures, styles and expectations working together. You need to provide them with:
•
Our articles continue...
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St. Elizabeth joins radiation safety campaignSt. Elizabeth Healthcare has joined a national effort to promote radiation safety in medical imaging.
The campaign, called Image Gently/Image Wisely, is based on revamped American College of Radiology guidelines. It applies to both adult and pediatric patients.
The initiative ?originated from a need to educate our patients, physicians,
and our community to ensure that we take the necessary steps toward reducing unnecessary radiation exposure and still meet our top-quality care patients have...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ojcAO9lL5Yc:mVoMgPks3Bc:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ojcAO9lL5Yc:mVoMgPks3Bc:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/ojcAO9lL5Yc" height="1" width="1"/>Procter & Gamble alumni still claiming top jobsThey are a helpful bunch, former employees of Procter & Gamble Co.
It?s been about a month since we asked for help in updating our list of P&G alumni who claimed top leadership posts with other companies.
And we?re happy to report that our list has grown by 20 people. It?s now over 200 and hopefully still rising. Among the new names on the list are Brian Driscoll, recently announced as CEO of Diamond Foods Inc., and Tom Moore, CEO of the Princeton, N.J.-based biotech firm, Advaxis. He?s...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=aRVuwj2skUk:Bs4c3VfnZFE:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=aRVuwj2skUk:Bs4c3VfnZFE:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/aRVuwj2skUk" height="1" width="1"/>Macy's CEO Lundgren: 'The customer is voting with us'<img src='http://assets.bizjournals.com/cincinnati/blog/Terry_Lundgren_Macys*100.jpg?v=1'>The Macy?s Inc. annual meeting today was a celebration of the retailer?s rebirth.
Chairman and CEO Terry Lundgren noted in prepared remarks that Macy?s began its reorganization in 2008 and 2009 and became ?an all-new company.?
?Fast-forward to today. The customer is voting, and they?re voting with us because our year has been quite good,? he said.
Quite good, indeed. The Cincinnati-based department store chain (NYSE: M) has grown sales by more than $1 billion in each of the last...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ryG89ytUJnQ:HoWFlh3k5Ik:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ryG89ytUJnQ:HoWFlh3k5Ik:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/ryG89ytUJnQ" height="1" width="1"/>Social Madness contest starts June 1A big thanks to the dozens of Cincinnati-based businesses that signed on to participate in our first-ever Social Madness Challenge presented by Capital One Spark Business. The nomination period is officially closed and 70 companies signed on to compete.
American City Business Journals, the parent company of the Business Courier, is in the process of reviewing and approving nominations. The next phase of the competition begins on June 1.
Companies will be judged based on votes on bizjournals.com,...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=r0mYc_cUq4Y:a7TvG4yZKFU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=r0mYc_cUq4Y:a7TvG4yZKFU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/r0mYc_cUq4Y" height="1" width="1"/>
A common culture with clearly defined behavioral expectations. This includes policy, procedures, statements of corporate values and culture – and the follow through to hold people accountable. • Diversity training that teaches how to manage different people as well as how to get them to cooperate at meetings and other group forums. Your organization needs to delve into training. Trainers need to understand cognitive and communication styles, values around politeness and dealing with superiors, as well as issues of pride, humility, conformity and all the other differences that cause conflicts in the workplace. • Acceptance and recognition of the differences, so your organization doesn’t try to have a “one size fits all” method of managing. • More attempts to help each other clear up disagreements and misunderstandings – rather than passing judgment and deciding who is right and who is wrong. Management Style and Hours Worked When management creates a clear set of guidelines as to work expectations and measures success rather than time spent, it will be easier for people to know what to do because the parameters are clear. Here’s what your organization can do to avoid conflicts in the workplace related to management styles: • Publish policy, procedures, values, expectations, and guidelines. Since there no longer is a supervisor with a whip looking over each worker’s shoulder, it is these documents that guide your employees’ behaviors. • Managers need to learn how to correctly manage different individuals to enable each person to be successful. Some people need more instruction and others need to be left alone to create. Some are more trustworthy than others and can be relied upon to know their own limits and decision-making authority. Others need to be managed more tightly. • The quality and the quantity of the work should be rewarded, not time. Managers need to stop the subtle and not-so-subtle remarks about not seeing a worker on a Saturday or early in the morning. • Employees need to have flexible time whenever possible. Some jobs require attendance at set hours. Most do not. People with young children at home might want to go home for a few hours in the late afternoon and return either to work, or to their home computer after their children have been put to bed. • Recognize that less is often more. If people get to relax, have a family life, recreation, and pleasure, they are almost always more productive and creative during their working time. Although conflict is here to stay, it certainly can be mitigated by taking the needs and differences of people seriously and by teaching them about each other and how to work together. Stop being afraid and start being kind. Article Directory: http://www.articlecube.com About the Author:
With 30+ years experience in specializing in people and processes in the workplace, Organizational Development and Human Resource Consultant, ArLyne Diamond, Ph.D can help you create an organizational structure that enables cooperation, understanding, and higher productivity and creativity. For more free teambuilding tips that will help you build trust in distant teams go to: www.diamondassociates.net/articl
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St. Elizabeth joins radiation safety campaign
St. Elizabeth Healthcare has joined a national effort to promote radiation safety in medical imaging.
The campaign, called Image Gently/Image Wisely, is based on revamped American College of Radiology guidelines. It applies to both adult and pediatric patients.
The initiative ?originated from a need to educate our patients, physicians,
and our community to ensure that we take the necessary steps toward reducing unnecessary radiation exposure and still meet our top-quality care patients have...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ojcAO9lL5Yc:mVoMgPks3Bc:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ojcAO9lL5Yc:mVoMgPks3Bc:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ojcAO9lL5Yc:mVoMgPks3Bc:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/ojcAO9lL5Yc" height="1" width="1"/>Procter & Gamble alumni still claiming top jobs
They are a helpful bunch, former employees of Procter & Gamble Co.
It?s been about a month since we asked for help in updating our list of P&G alumni who claimed top leadership posts with other companies.
And we?re happy to report that our list has grown by 20 people. It?s now over 200 and hopefully still rising. Among the new names on the list are Brian Driscoll, recently announced as CEO of Diamond Foods Inc., and Tom Moore, CEO of the Princeton, N.J.-based biotech firm, Advaxis. He?s...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=aRVuwj2skUk:Bs4c3VfnZFE:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=aRVuwj2skUk:Bs4c3VfnZFE:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=aRVuwj2skUk:Bs4c3VfnZFE:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/aRVuwj2skUk" height="1" width="1"/>Macy's CEO Lundgren: 'The customer is voting with us'
<img src='http://assets.bizjournals.com/cincinnati/blog/Terry_Lundgren_Macys*100.jpg?v=1'>The Macy?s Inc. annual meeting today was a celebration of the retailer?s rebirth.
Chairman and CEO Terry Lundgren noted in prepared remarks that Macy?s began its reorganization in 2008 and 2009 and became ?an all-new company.?
?Fast-forward to today. The customer is voting, and they?re voting with us because our year has been quite good,? he said.
Quite good, indeed. The Cincinnati-based department store chain (NYSE: M) has grown sales by more than $1 billion in each of the last...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ryG89ytUJnQ:HoWFlh3k5Ik:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=ryG89ytUJnQ:HoWFlh3k5Ik:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=ryG89ytUJnQ:HoWFlh3k5Ik:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
</div><img src="http://feeds.feedburner.com/~r/bizj_cincinnati/~4/ryG89ytUJnQ" height="1" width="1"/>Social Madness contest starts June 1
A big thanks to the dozens of Cincinnati-based businesses that signed on to participate in our first-ever Social Madness Challenge presented by Capital One Spark Business. The nomination period is officially closed and 70 companies signed on to compete.
American City Business Journals, the parent company of the Business Courier, is in the process of reviewing and approving nominations. The next phase of the competition begins on June 1.
Companies will be judged based on votes on bizjournals.com,...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=r0mYc_cUq4Y:a7TvG4yZKFU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?i=r0mYc_cUq4Y:a7TvG4yZKFU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_cincinnati?a=r0mYc_cUq4Y:a7TvG4yZKFU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_cincinnati?d=qj6IDK7rITs" border="0"></img></a>
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Johnson County businessmen file redistricting lawsuit
Johnson County businessmen Ben Craig and Larry Winn filed a motion Friday to intervene in the Kansas redistricting lawsuit that may set the state?s legislative boundaries.
Craig and Winn said they want to protect the interests of Johnson County in ensuring it gets fair representation in the redistricting plan. The Kansas Legislature has failed to agree on new maps, leading Secretary of State Kris Kobach to ask a panel of federal judges to weigh in.
?Johnson County is the state?s economic...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=mQ78v-t0Fnc:OIqDHeAbN5Q:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?i=mQ78v-t0Fnc:OIqDHeAbN5Q:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_kansascity?a=mQ78v-t0Fnc:OIqDHeAbN5Q:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_kansascity?d=qj6IDK7rITs" border="0"></img></a>
</div>YRC Worldwide names Fisher as controller
<img src='http://assets.bizjournals.com/kansascity/news/YRCFreightNewSignage001*100.jpg?v=1'>YRC Worldwide Inc. has named Stephanie Fisher as corporate controller, effective May 16.
In a Securities and Exchange Commission filing late Friday, the Overland Park-based trucking company (Nasdaq: YRCW) said Fisher previously was director of financial reporting. She has been in the company?s accounting department since 2004.
She replaces Paul Liljegren, who also was chief accounting officer. He stepped down in March.
In the filing, YRC said Fisher received 8,000 shares of restricted stock.<div class="feedflare">
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</div>Herbst is banned from corporate credit union work
Credit union regulators have banned Joseph Herbst from any involvement with corporate credit unions after he helped lead two into failure.
Herbst previously was chairman of Lenexa-based U.S. Central Federal Corporate Credit Union, a $34 billion-asset organization that failed in March 2009 and was seized by regulators. The National Credit Union Administration estimated that its insurance fund would sustain losses of between $2.2 billion and $6.5 billion because of the failure.
Herbst also was CEO...<div class="feedflare">
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</div>Kansas City ranks as No. 8 affordable place to fly this summer
<img src='http://assets.bizjournals.com/kansascity/blog/SummerWomanPoolsideSun*100.jpg?v=1'>Kansas City has landed in eighth place on a list of the Top 10 Most Affordable Places to Fly this Summer.
Cheapflights.com, which specializes in finding and publishing travel deals online, said the average roundtrip airfare to Kansas City is $245. That?s just behind Las Vegas, which was $244.
Chicago was No. 1 with an average roundtrip fare of $218. (See the full top 10 below.)
The ranking comes from an analysis of deals users have found during the past 90 days.
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