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How to Handle Business DisputesBy StartRunGrow Suggestions for Handling Disputes
Any conflicts involving customers, employees or suppliers, or a partner, is very disruptive. Disputes and conflicts cannot be allowed to escalate because of the damage they can cause. There are ways of dealing with disputes, to arrive at an agreement or resolution where all parties concerned are satisfied.
Here are a few suggestions for handling a dispute:
Focus on your long-term interest.
Try to find an outcome where your business retains its best interests as its main objective. Don't get obsessed with winning a particular dispute or conflict if that is not necessarily the best position for the business in the long run.
Find something simple and quick, and resolve that first.
The best resolution is usually that which can be quickly agreed to. The longer a dispute drags out, the more costly it will become and the heavier the disruption to your business, as well as your own personal life. Even if there is some cost involved, it is far better to settle the matter fast.
It's not personal - it's business.
If you are in business, you will have to get used to the fact that you will be a target of complaints from someone, whether it be a customer or supplier. No one is perfect and no business is perfect, so expect that things may not always work out as planned.
However, you have to ensure that you don't take these attacks personally, but try to focus on the issues involved, rather than the personalities involved. Remember it's not personal - it's business.
Avoid court.
If you can avoid it, do not go to the courts with your quarrel. Using lawyers and the court's time
Our articles continue...
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DBJ on CBS4: What business needs to know about Denver's camping ban<img src='http://assets.bizjournals.com/denver/news/2010/11/12/CBS4%20Logo*100.jpg?v=1'>Denver's new homeless camping ban has stirred controversy -- and triggered questions among business people about how the ordinance will work.
The new rule, adopted by the Denver City Council May 14, takes effect May 29. It bans homeless people and others from camping overnight on public or private property without permission.
The ordinance comes as the number of unsheltered homeless people has risen sharply, according to a recent point-in-time survey.
Denver Business Journal reporter Dennis Huspeni...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=Z1gAb62eZCg:Z_2R_LXrrxg:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_denver?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=Z1gAb62eZCg:Z_2R_LXrrxg:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_denver?i=Z1gAb62eZCg:Z_2R_LXrrxg:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=Z1gAb62eZCg:Z_2R_LXrrxg:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_denver?i=Z1gAb62eZCg:Z_2R_LXrrxg:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=Z1gAb62eZCg:Z_2R_LXrrxg:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_denver?d=qj6IDK7rITs" border="0"></img></a>
</div>Denver rated 5th cheapest destination for summer air travelers<img src='http://assets.bizjournals.com/denver/news/THINKSTOCKDenverDowntownSkylineEveningWeb*100.jpg?v=1'>Denver ranks No. 5 on a list of the nation's 10 most affordable destinations for fliers this summer, based on air fares, according to Cheapflights.com.
The website, which specializes in finding and publishing travel deals online, said the average roundtrip fare to and from Denver is $243.
Chicago ranks No. 1, with average fares of $218.
The ranking comes from an analysis of air fare deals that Cheapflights.com users have found during the past 90 days.
"We have millions of visitors looking for...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=fBi67MfUJwI:MUCNpv7PSok:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_denver?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=fBi67MfUJwI:MUCNpv7PSok:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_denver?i=fBi67MfUJwI:MUCNpv7PSok:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=fBi67MfUJwI:MUCNpv7PSok:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_denver?i=fBi67MfUJwI:MUCNpv7PSok:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=fBi67MfUJwI:MUCNpv7PSok:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_denver?d=qj6IDK7rITs" border="0"></img></a>
</div>DBJ Weekend Tech Watch: Facebook IPO, SpaceX, Microsoft, IHS<img src='http://assets.bizjournals.com/denver/news/2010/10/18/DBJTechWatchLogoWeb*100.jpg?v=1'>Welcome to the Denver Business Journal's Tech Watch, our roundup of today's tech news from around the nation, featuring reports on Facebook, SpaceX, Microsoft, Motorola Mobility, IHS, Zynga, Yelp, Boeing, General Dynamics, Northrop Grumman, Boston Scientific and more.
And click here for more DBJ tech coverage.
Facebook shares fall flat on IPO debut
Facebook buys social gift app maker Karma
Zynga, Yelp down as Facebook closes flat
5 warning signs that time to invest in Facebook is over
...<div class="feedflare">
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</div>$635M deal for remaining Colorado Interstate Gas assets<img src='http://assets.bizjournals.com/houston/news/El%20PasoEP_full_4cp*100.JPG?v=1'>El Paso Pipeline Partners LP will acquire the remaining 14 percent interest in Colorado Springs-based Colorado Interstate Gas Co. LLC and all of Cheyenne Plains Investment Co. LLC from El Paso Corp. for $635 million and the assumption of about $242 million in debt.
Colorado Interstate Gas (Cigco) has about 4,300 miles of natural gas pipeline in Colorado, Wyoming and neighboring states.
The transaction between El Paso Pipeline (NYSE: EPB) and El Paso Corp. (NYSE: EP) is expected to close during...<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=V80mmqCcQKk:6tMML06fUq4:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_denver?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=V80mmqCcQKk:6tMML06fUq4:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_denver?i=V80mmqCcQKk:6tMML06fUq4:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=V80mmqCcQKk:6tMML06fUq4:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_denver?i=V80mmqCcQKk:6tMML06fUq4:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_denver?a=V80mmqCcQKk:6tMML06fUq4:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_denver?d=qj6IDK7rITs" border="0"></img></a>
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is an expensive exercise and can tie up the business and yourself for some period of time. It also creates a lot of stress, which could be avoided by settling for something a little easier or acceptable to both parties.
The trick is to avoid going to the law unless there is no other solution. If at all possible, have open discussions with the other party, as they will also understand the time and cost wasted by going to the court. It is far better for both parties to work out a solution outside of legal action. This should be the priority or aim of a meeting set to resolve a conflict.
Find if there is an alternative to resolve the dispute.
You may like to investigate whether or arbitration is a fair alternative of finding a resolution. simply provides for a neutral third party to sit in on discussions while the two parties try to come to a resolution.
Mediation is not binding on any party; it is a means of opening up communication to find a resolution. Arbitration however is where two parties sit before a person, known as the arbitrator, who will make an award or decision after hearing both sides of the story. The decision of the arbitration is binding.
Conflicts need to be Resolved Delicately.
Conflicts are inevitable. The sooner you as a business owner realise this, the better. The trick is to try and arrive at a positive outcome, so both parties are happy. You need to remember that each party has different priorities and agendas and they are looking at the conflict from two different perspectives.
There are certain characteristics, however, that come across and these include:
- People hate to have others disagree with them.
- People definitely like others to agree with their views.
- People love to be agreed with.
- People don't like others who disagree with them.
People who are good at resolving conflicts look for a point of agreement and use their skills to get the other party to see their point of view.
Resolving the conflicts can be a delicate exercise. The only way to win in a conflict is to arrive at the position where both parties leave the meeting feeling that at least they have won something. That is, try to find a win/win solution. If you don't, and you win your argument, you may take home more cash or win on the issue, but you will lose a customer, client or friend forever.
Try and see if it is possible to go down the middle, where each party leaves with a 50/50 win and there is satisfaction, because 50% is better than nothing. There is also the realisation that the other party got away with only 50% (rather than 100%) of what they wanted as well.
Always try for win/win and try never to allow the conflict to escalate too quickly or too far, certainly not to the point where it is difficult to recover the position.
Copyright 2005 StartRunGrow http://www.startrungrow.com
Article Source: http://EzineArticles.com/?expert=Peter_Viliamu
StartRunGrow (http://www.startrungrow.com) is a global online information organization that specializes in creating, developing and marketing business help information specifically with the aim of "making business easier" for entrepreneurs around the world. The StartRunGrow objective is to become a dominant player in the business help arena providing end to end solutions for the millions of small and medium businesses worldwide who continue to struggle daily with the difficulties of starting, running and growing a successful business.
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Money is the most sensitive issue in the whole hiring process. Discussing the compensation often causes anxiety on both employee and employer. Here are seven ways to make the process of salary Read more...
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Creditors Will Accept Debt Negotiations
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Creditors will accept debt negotiation for several reasons. The first reason is getting something is better than getting nothing. Debt negotiation is better than forcing a debtor into bankruptcy. The Read more...
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How To Handle Conflict In A Relationship
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It does not matter whether you are dating, newlyweds, or a couple that has been married for years. Conflicts will inevitably occur in relationships, and healthy conflicts are a sign of a healthy Read more...
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Three Negotiation Techniques
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Add the following three negotiation techniques your arsenal.Win-Win SolutionsWhen negotiating, always look for win-win solutions, and present them as such. When I was selling Read more...
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Check out the Houston Art Car Parade winners slideshow
<img src='http://assets.bizjournals.com/houston/news/Mr_Green_photo_by_Isidro_Urena_Ramirez*100.jpg?v=1'>Houston artist Mark Bradford and his wife Nicole were the big winners at the 2012 Houston Art Car Parade with their 12-foot walking creature known as "Mr. Green."
The Bradfords' creation won the Mayor's Cup at this year's annual parade of quirky vehicles held May 12, featuring 277 entries. "Mr. Green," made entirely from recycled scrap metal, also earned the top cash prize of $2,000.
Click on the image at right to view a slideshow of the winners from the 2012 Houston Art Car Parade.
The Grand...<div class="feedflare">
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</div>Sonoma wine bar expanding to the Heights
<img src='http://assets.bizjournals.com/milwaukee/print-edition/040612_AH_WineNot05282FEA*100.jpg?v=1'>Sonoma Retail Wine Bar & Restaurant is the latest restaurant to move into the increasingly popular White Oak area.
The Houston wine bar is gearing up to open its second location in June at 801 Studewood in The Heights, just down the road from Liberty Kitchen.
Owner Farrah Fatouretchi-Cauley has operated the original location at 2720 Richmond Ave. for nearly five years and said it was always a goal to open multiple locations.
?We?re taking the same concept and love for food and wine and expanding...<div class="feedflare">
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</div>Houston residential real estate firms jump up transactions list
<img src='http://assets.bizjournals.com/houston/blog/top-of-the-lists/RRE-TRANSACTION-MAINSLIDE*100.jpg?v=1'>Martha Turner Properties and Heritage Texas Properties have moved into the top five on this year?s Houston Business Journal Largest Houston-Area Residential Real Estate Brokerage Firms list, ranked by 2011 transaction sides of closed sales.
Martha Turner Properties moved from No. 7 last year to No. 4 this year, while Heritage Texas Properties moved from No. 6 to No. 5. The largest jump on the list by far was Better Homes and Gardens Real Estate Anderson Properties, which moved 13 spots from No....<div class="feedflare">
<a href="http://feeds.bizjournals.com/~ff/bizj_houston?a=Tqm_00EuQXE:Jm9EIE3-SdU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/bizj_houston?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_houston?a=Tqm_00EuQXE:Jm9EIE3-SdU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/bizj_houston?i=Tqm_00EuQXE:Jm9EIE3-SdU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_houston?a=Tqm_00EuQXE:Jm9EIE3-SdU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/bizj_houston?i=Tqm_00EuQXE:Jm9EIE3-SdU:F7zBnMyn0Lo" border="0"></img></a> <a href="http://feeds.bizjournals.com/~ff/bizj_houston?a=Tqm_00EuQXE:Jm9EIE3-SdU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/bizj_houston?d=qj6IDK7rITs" border="0"></img></a>
</div>Houston residential real estate firms boost dollar volumes
<img src='http://assets.bizjournals.com/houston/blog/top-of-the-lists/RRE-DOLLAR-MAINSLIDE*100.jpg?v=1'>Houston?s largest residential real estate firms increased their total gross dollar volume of closed sales in 2011 compared to 2010.
All of the top five companies on the Houston Business Journal list of the Largest Houston-Area Residential Real Estate Brokerage Firms, ranked by 2011 total gross dollar volume of closed sales, increased their total gross dollar volume but retained their rankings from the previous year. No. 1 Prudential Gary Greene Realtors had the largest dollar volume increase,...<div class="feedflare">
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Zertifikat "Interkultureller Mediator" »28.11.2012«
Ausbildung zum interkulturellen Mediator - Der Zertifikatslehrgang "Interkultureller Mediator" ist eine wissenschaftlich fundierte Weiterbildung.
Nach der 1,5-j?hrigen Ausbildung, die 14 intensive Pr?senzworkshops mit 3 E-Learning-Modulen verbindet, sind Sie qualifiziert zu eigenst?ndiger T?tigkeit als interkultureller Mediator.
Die ...Mediationsausbildung f?r Juristen/innen »14.09.2012«
Praxisorientierte Grundausbildung in Mediation - Individuelle anwaltsspezifische Ausbildung in Mediation nach den vom Mediationsgesetz empfohlenen Richtlinien. Kleine Gruppe, zertifizierte Lehrtrainerin, die selbst auch RAin ist, 120 Zeitstunden, 5 Module, Kosten: 2.500.- ? zzgl. USt. Diverse Rabatte beachten! ...Silvester Qigong am Bodensee » 28.12.2012«
QIGONG in den Weihnachtsferien:
DIE ACHT BROKATE - Das Gesundheitshotel Haus Sonnenstein bietet Qigong Tage f?r Einsteiger - in sch?ner Atmosph?re. Sie entspannen sich bei
fachkundig und meditativ angeleiteten K?rper?bungen:
t?glich ca. 2,5 Stunden Qigong und Meditation.
Gemeinsamer Silvesterabend.
28.12.2012 bis 2. Januar 2013 ...Kr?uterwoche in Frankreich »2.06.12- 9.06.12«
Natur-Kr?uter-Woche - Wildkr?uter suchen, kochen, wandern,,Leckeres essen, am Wasser meditieren, schwimmen, Feuer machen, Sterne gucken. N?heres unter: seminarhaus-laforge.eu (Kurse) ...
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An attempt to settle a dispute using a neutral third party
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