What's the # 1 training your staff most need to be more effective employees?
Tim management? Stress management? Conflict resolution? Assertiveness training? What?
NO NO NO. No one has hit on the answer yet.
It is that most managers get their authority from their title rather than from their experiences. Most managers that I have worked with needed the boot.
Here is the real answer.
"Treat people as though they were what they ought to be, and you will help them become what they are capable of being".
How high are your standards? You have to set the pace and the attitude and be prepared to give employees feedback on everything. Everyone wants love and recognition.
Create an environment of nurturing within the whole company and the business will improve.
Everyone says Good Morning. No one leaves work upset or angry. Good manners are required and respect of other's space and time.
Above all, without proper productivity, the company will not prosper and all jobs will be in jeopardy.
Recommended Reading
- Business Conflict Resolution Explained
- What to Do When Conflict Happens
- Family Business Mediators Are Third Party Conflict Resolution Providers
- Los Hombres Del Lago. A Student Documentary. SIT Study Abroad: Bolivia 2007
- Groupthink
- Kids and Conflict: Teaching kids to keep the peace
- The Complete Guide to Conflict Resolution in the Workplace
I'd have to go with Infantry training. Give them a couple of months in the mud and carrying a 30lbs ruck sack they will be very effective. Other than that make them do pushups.
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Service Excellence–knowing who your customers/stakeholders are, learning how to connect with your customers/stakeholders, and then delighting them everytime. The number one opportunity for employees at all levels–think like an owner, not like an employee. THinking like an owner is to think holistically, what is the best for the common good of all, not in a mircrosystem of "me-ness". This is, in my humble opinion, the biggest improvement opportunity employees have today to get ahead…as cliche and silly as it sounds: there is no "I" in team. Learn that to get get ahead, faster, and farther.
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#1 Training…?
A Good swift kick in the @s$
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My office has tried everything. Nothing seems to work. None of the training you mention would have an effect on what's wrong at my workplace. Employees do what they want to do – rude to customers, call in sick without notice (and without actually being sick), showing up late, leaving early, constantly being away from their workstations, ignoring customers while they're busy on their cell phones sending text messages, or on the internet on MySpace; sloppy work, complaining about everything, gossiping, failing to complete work, not being team players, etc etc etc. Do you think more training would help?
I think I could use a little stress management training, though.
NOTE: I think the training mentioned in all the answers before mine sound like terrific ideas!
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Knowing how to set priorities, such as putting work behind God and family. They will be much happier in general and thus produce better.
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Training thats the answer. Most get little or none on the job but are expected to perform well. Thats where management falls down. The title manager means nothing if the person has no idea how to get the best from his or her employees..Most retail stores hire some one and just tell them sell. You have to know the product you are selling.. First you have to sell yourself befor you can sell any thing.
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all of these are important, of course in the work place… and they all tie into each other i think, in one way or another… lack of time management can cause stress… stress can cause you to be less assertive, being less assertive can cause you to un-necessarily waste time… and all of this can cause conflict in the work place… so i really cant say that one is more important than the other… if an employer is going to offer these types of trainings, he/she should offer all of them.
As far as a comment to blue juliets situation, I believe that the employees at your work place need to be put in check or replaced… if an employee does something that is not pleasing to an employer.. the employee can either let them get away with the behavior and watch that behavior continue, or they can find a way to put a stop to it.. simple as that.
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I think their was lots of good advice its important to challenge your employees to know them to understand what they need.
That and I suppose it depends on what industry they are in.
Although I would have to say I have heard good things about programs that get your employees working together as a team. If you can effectively organize them in such a way that they have conglomeration and communication and you feel comfortable with them and their ability to make decisions they will perform better for you.
That and I am certain that it is a journey not just an event it has to be done continually.
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In my experience as a trainer, the best tool I would recommend is Insights Discovery. Insights is a tool that is based on Jungian psychology. It is tied to an on line evaluator of only 25 questions, that allows individuals to learn more about themselves. Why do the have the preferences for work, communication, and interaction with others the way they do. When done and facilitated appropriately, it is easy to make the leap from individual to team, and organizational preferences.
As a trained and accredited practitioner with the tool I have seen the impact that Insights has on a personal, as well as team level. It brings to the table that there is no real "right" or "wrong" preferences and it allows individuals to have meaningful interactions based on a journey of self-awareness that can transform the spirit of an organization.
References :
http://www.insightsworld.com
I don't think any of the training methods will work unless they are tied to the employee's job performance…and tied to your company's bottom line. One method used to improve job performance is to find out what excellent job performance is for a position. If your sales are not doing well, but some of your sales people are doing great, you can find out what the best sales people do, make sure there aren't outside factors affecting the not-so-good performers, and teach the effective training methods to the employees who need improvement. After the training, you can mentor the employees and check their sales compared to their pre-training period.
Training without planning and evaluation can be very ineffective.
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Been a computer programmer, IT trainer, computer instructor, and college computer program administrator
NO NO NO. No one has hit on the answer yet.
It is that most managers get their authority from their title rather than from their experiences. Most managers that I have worked with needed the boot.
Here is the real answer.
"Treat people as though they were what they ought to be, and you will help them become what they are capable of being".
How high are your standards? You have to set the pace and the attitude and be prepared to give employees feedback on everything. Everyone wants love and recognition.
Create an environment of nurturing within the whole company and the business will improve.
Everyone says Good Morning. No one leaves work upset or angry. Good manners are required and respect of other's space and time.
Above all, without proper productivity, the company will not prosper and all jobs will be in jeopardy.
References :