The Role of Engagement in Problem Resolution
Emotional engagement is a significant component of effective conflict management and problem resolution.
The art of managing disagreement is driven by the ability to have the parties actively engaged with the facilitator and with each other around finding a mutually agreeable solution to the problem. They must trust the facilitator and the process.
It is important to keep differences constructive and to work for collaborative discovery of solutions based on commitment, trust and cooperation.
When parties are engaged disagreement opens the door to consideration of options that can result in integrated decision making and optimal outcomes.
Read “The Significance of Emotional Engagement in Conflict Management” here!
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