Family Business Mediators

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by Bruce Fraser (2)
As mediators we are often faced with sharply conflicting stories. One of the advantages of mediation is that we sometimes can solve the underlying problem without determining who did what, to whom, and when.
Indeed, experience has [...]

 Emotional engagement is a significant component of effective conflict management and problem resolution. 
The art of managing disagreement is driven by the ability to have the parties actively engaged with the facilitator and with each other around finding a mutually agreeable solution to the problem.  They must trust the facilitator and the process. 
It is important to [...]